TeamViewer Assist AR: A Remote Support App for Android
Have you ever needed to fix a problem on a device or a machine, but you didn't have the expertise or the tools to do it? Have you ever wished you could get remote assistance from someone who could see what you see and guide you through the solution? If so, then you might want to try TeamViewer Assist AR, a remote support app for Android that uses augmented reality (AR) technology to help you solve problems in the real world.
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What is TeamViewer Assist AR?
TeamViewer Assist AR (formerly TeamViewer Pilot) is an app that enables you to receive or provide remote assistance for all kinds of issues, such as troubleshooting, problem resolution, product setup, maintenance, and more. It uses the camera of your Android device to stream live video to another person, who can then annotate the video with 3D arrows, text, drawings, and emojis to show you what to do. You can also communicate with the other person via voice or chat, and share screenshots or files during the session.
How does it work?
TeamViewer Assist AR works by using ARCore, a platform that allows Android devices to create and interact with augmented reality experiences. ARCore enables the app to detect the environment, track the motion of the device, and understand the depth and orientation of objects. This way, the app can overlay realistic and accurate annotations on the live video, and keep them in place even when the device moves.
What are the benefits of using it?
TeamViewer Assist AR can help you save time, money, and hassle by allowing you to get or give remote support anytime, anywhere. You don't need any special equipment or skills to use it, just your Android device and an internet connection. You can also benefit from the expertise of others, or share your own knowledge with others. Some of the use cases for TeamViewer Assist AR are:
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Fixing a broken appliance or a car
Setting up a new device or a software
Installing or repairing a machine or a system
Training or teaching someone how to use something
Inspecting or auditing a site or a project
How to download and install TeamViewer Assist AR?
Requirements and compatibility
To use TeamViewer Assist AR, you need an Android device that supports ARCore. You can check if your device is compatible here: [ You also need Android 7.0 or higher, and at least 100 MB of free storage space. The app is free for personal use, but you need a license for commercial use.
Steps to download and install
To download and install TeamViewer Assist AR, follow these steps:
Go to the Google Play Store on your Android device and search for "TeamViewer Assist AR".
Select the app from the list and tap on "Install".
Wait for the app to download and install on your device.
Open the app and accept the terms and conditions and the privacy policy.
Create an account or sign in with your existing TeamViewer account.
You are now ready to use TeamViewer Assist AR.
How to join or start an AR session?
To join or start an AR session, follow these steps:
If you want to receive support, tap on "Receive Support" on the app's home screen. You will see a session code that you need to share with the person who will provide support. You can share it via SMS, email, or any other app.
If you want to provide support, tap on "Provide Support" on the app's home screen. You will see a field where you need to enter the session code that the person who needs support has shared with you. Tap on "Connect" to join the session.
Once the connection is established, you will see the live video of the other person's camera on your screen. You can also hear their voice and chat with them via text.
If you are providing support, you can use the toolbar at the bottom of the screen to annotate the video with 3D arrows, text, drawings, and emojis. You can also switch between the front and rear camera, take a screenshot, or share a file.
If you are receiving support, you can use the toolbar at the top of the screen to mute or unmute your microphone, switch between the front and rear camera, or end the session.
To end the session, either tap on the red button at the top or bottom of the screen, or close the app.
How to use TeamViewer Assist AR?
Features and functions
TeamViewer Assist AR has many features and functions that make it a powerful and versatile remote support app. Some of them are:
High-quality video and audio streaming: The app uses advanced compression and encryption technologies to ensure a smooth and secure transmission of video and audio data.
Realistic and accurate annotations: The app uses ARCore to create and place annotations that match the perspective and depth of the real world.
Easy and intuitive user interface: The app has a simple and user-friendly design that makes it easy to navigate and use.
Cross-platform compatibility: The app works with any Android device that supports ARCore, as well as iOS devices that support ARKit. You can also connect with TeamViewer users on Windows, Mac, or Linux computers.
Multi-language support: The app supports 30 languages, including English, Spanish, French, German, Chinese, Japanese, and more.
Tips and tricks
Here are some tips and tricks that can help you get the most out of TeamViewer Assist AR:
Make sure you have a stable internet connection and enough battery power before starting or joining an AR session.
Adjust the brightness and focus of your camera to ensure a clear and sharp video quality.
Avoid moving your device too fast or too much during an AR session, as this might affect the stability and accuracy of the annotations.
Use a headset or earphones to reduce background noise and improve audio quality.
Be respectful and courteous to the other person during an AR session. Follow their instructions or suggestions carefully, and ask questions if you are unsure or confused.
Troubleshooting and support
If you encounter any problems or issues while using TeamViewer Assist AR, here are some steps you can take to resolve them:
Check if your device meets the requirements and compatibility for using the app.
Update your app to the latest version available on the Google Play Store.
Restart your device or reinstall the app if it crashes or freezes.
Contact TeamViewer's customer service or visit their website for more help and information.
Conclusion
TeamViewer Assist AR is a remote support app for Android that uses augmented reality technology to help you solve problems in the real world. It allows you to receive or provide assistance for all kinds of issues, such as troubleshooting, problem resolution, product setup, maintenance, and more. It is easy to use, secure, and compatible with various devices and platforms. Whether you need help or want to help others, TeamViewer Assist AR can be a useful and convenient tool for you.
FAQs
What is augmented reality?
Augmented reality (AR) is a technology that enhances your perception of reality by overlaying digital information or objects on your view of the real world. For example, using TeamViewer Assist AR, you can see annotations on your live video that show you what to do or where to look.
Is TeamViewer Assist AR safe?
Yes, TeamViewer Assist AR is safe to use. It uses end-to-end encryption and password protection to ensure that your data and communication are secure. It also complies with GDPR and other data protection regulations. You can also control who can join or leave an AR session, and what they can see or do during the session.
How much does TeamViewer Assist AR cost?
TeamViewer Assist AR is free for personal use, which means you can use it to help your friends or family members for non-commercial purposes. However, if you want to use it for commercial or professional purposes, such as providing support to your customers or employees, you need to purchase a license from TeamViewer. You can find more details about the pricing and plans here: [
Can I use TeamViewer Assist AR offline?
No, you cannot use TeamViewer Assist AR offline. You need an internet connection to start or join an AR session, and to stream video and audio data. The app also requires an internet connection to verify your account and license.
Can I record or save an AR session?
No, you cannot record or save an AR session with TeamViewer Assist AR. The app does not have a built-in feature to do so. However, you can take screenshots or share files during the session, which will be saved on your device or in your TeamViewer account.
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